Free UK delivery on orders over £50 & Free Worldwide shipping on orders over £75

T+C's

Robor fitness terms and conditions

 

  1. Returns, Exchanges, Delivery and Discounts

 Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a refund/exchange, your item must be unused and in the original condition* that you received it in. It must also be in the original packaging. 
Please include the original invoice along with reasons why you’re returning it and whether you require a refund or exchange.

All parcels should be sent to: 

Unit D Watton Farm, Watton Lane, Droxford, Southampon, Hampshire, SO32 3HA.

Because your purchase is now your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, or a trackable service. The parcel can take up to 7 working days to be returned to our site, unless sent via special delivery.

Please note: Robor Fitness do not accept responsibility for orders lost in the post when the 'standard' shipping option is chosen. 

To return or exchange an unwanted item: 

To return or exchange an item, simply return the item to us in the "original condition" within 14 days of receipt. Delivery charges will not be refunded (In the event of a refund, delivery charges will be deducted from the initial payment). Also, the cost of returning the item to us is your responsibility. Please include whether you want a swap/refund on your invoice and send both the invoice and parcel to our address (above). Exchanges are based on stock levels so if we don’t have the required garment in stock we will issue a refund.  

To return or exchange a faulty item: 

If the item you received is faulty, please contact customer support returns@roborfitness.com with your order number, your name and address, details of the product and why the return is being made, and whether you require a refund or a replacement. Delivery charges will only be refunded if a refund is made. We will assist you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

You did not receive your order:

If your order has taken longer than a week to arrive from dispatch, feel free to contact us at support@roborfitness.com and we will be able to inform you further.

You received the wrong item: 

If the item you received is not what you originally ordered, please contact customer support at returns@roborfitness.com with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then assist you on how to proceed with the return.

If a refund is approved: 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

*Please note that if an exchange is required the customer must pay the difference between the item/s being exchanged and the new item/s (if any) and make the cheque payable to 'Robor Fitness LTD' but Robor Fitness will not be able to reimburse the customer if the item/s being exchanged is of a higher value compared to the new items.

Delivery

UK Delivery

UK delivery times are estimated at 3-5 working days. However; these estimates can sometimes be extended dependent on the time of year, order volumes and courier errors. If orders have not arrived within 14 working days we will deem the order as lost in transit and re send your order in full. Deliveries will not be made on a Saturday and Sunday (Mondays on UK Bank Holidays) and these days are not included in delivery time.

When the standard shipping option is chosen parcels will either be sent by Royal Mail First Class or MyHermes depending on the size and the location. When the tracked shipping option is selected all parcels will be sent using MyHermes.

Worldwide Delivery

Orders Outside the UK should arrive within 7-10 Working Days. However this also depends on the time of year, order volumes and courier errors. If orders have not arrived within 21 working days we will deem the order as lost in transit and re send your order in full. Deliveries will not be made on a Saturday and Sunday (Mondays on UK Bank Holidays) and these days are not included in delivery time.

When the standard shipping option is selected all parcels will be sent By Royal Mail using the International Standard service. When the tracked shipping option is selected one of Royal Mail Worldwide tracking services will be used depending on size and location.

Discounts/Sales

All discounts are valid for the period of time as annotated on the Robor Fitness website or relevant social media channel and no longer. Discounts annotated are not in built into the purchase procedure. It is the responsibility of the customer to ensure they have applied the discount code at time of purchase to ensure they receive said discount. Once a purchase has been made a discount cannot be applied to that purchase and that purchase stands.

Only one discount can be used on a purchase at checkout and not used in conjunction with any other offer. When a storewide sale is live all discount codes will be disabled and enabled again when the sale finishes.

 

  1. Privacy Policy

This privacy statement (together with our terms of use (terms of use) and any other documents referred to on it) ("Privacy Policy") sets out how Robor Fitness Limited ("Robor Fitness") uses and processes any personal information that you provide to Robor Fitness when you use this website. Please read the following carefully to understand Robor Fitness’ views and practices regarding your personal information and how we will treat it. Robor Fitness is committed to ensuring that your privacy is protected when using this website. Our Privacy Policy sets out the basis on which any personal information that we collect from you, or that you provide to us, will be processed by us. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with our Privacy Policy.
 Robor Fitness may amend its Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes made by Robor Fitness. This policy is effective 30th June 2015.

Consent


You signify your consent to our Privacy Policy and to our using and processing your personal information by using this website.



We may collect the following information:


  • Your name
  • 
Your contact information such as email address.
  • 
Demographic information such as preferences and interests

  • Current Living address
  • Other information relevant to customer surveys and/or offers

  • Any information you provide by filling in forms on our website RoborFitness.co.uk
  • Details of any transactions you carry out through our website and the fulfilment of your orders

  • Details of your visits to our website and the resources that you access
.

What we do with the information we gather


We use this information to provide you with a better service and to ensure that our website is presented in the most efficient manner for you, and in particular for the following reasons:

  • For internal record keeping purposes.
  • To improve our products and services.

  • To provide you with information and promotional material about products, special offers or other information which you request from us or we think you may find interesting using the email address which you have provided and where you have consented to be contacted for such purposes.

  • To send you promotional information about third parties which we think you may find interesting where you have consented to be contacted for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.
  • 
To allow you to participate in interactive features of our service, when you chose to do so.

  • To notify you about changes to our products or services.
  • We may use the information to customise our website according to your interests.
If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you.

 

 Security

We do not store credit card details nor do we share customer details with any 3rd parties.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with The Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Act 1998. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system.
 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may from time to time contain links to enable you to visit other websites of interest easily. However, once you follow a link to any of these websites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our Privacy Policy. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should exercise caution and check these policies before you submit any personal information to these websites.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • You have the right to ask us not to process your personal information for marketing purposes and whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
 If you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible at the above address or email us at support@roborfitness.comWe will promptly correct any information found to be incorrect. 

 

  1. Terms of service

This legal notice applies to the entire contents of the Website and to any correspondence by e-mail between us and you. Please read this legal notice carefully before using the Website. By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full and using the Website indicates that you agree to abide by these terms of use. If you do not accept this legal notice in full, you must leave the Website immediately.
 Robor Fitness Limited ("Robor Fitness") is on the Registrar of Companies for England and Wales under company number 9491995 with a registered office at Unit D Watton Farm, Watton Lane, Droxford, Southampton, SO32 3HA. Access to Website
The information on this Website is intended to be useful and informative for customers of and investors in Robor Fitness. Access to this Website and the use of the information which appears on it ("the Contents") are governed by the following terms and conditions. These terms and conditions are important and they may affect your rights. Robor Fitness may revise the terms and conditions at any time by updating this legal notice. Please take time to read them carefully each time you visit this website.


Links to other sites


Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. Robor Fitness has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Robor Fitness therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.


Links to this site

You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

  • 
You do not remove, distort or otherwise alter the size or appearance of the Robor Fitness logo;

  • You do not create a frame or any other browser or border environment around the Website;

  • You do not misrepresent your relationship with Robor Fitness nor present any other false information about Robor Fitness;

  • You do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations Robor Fitness expressly reserves the right to revoke the right for breach of these terms and to take any action it deems appropriate.
You agree to fully indemnify Robor Fitness for any loss or damage suffered by it or any of its group companies for breach of this clause.


Viruses, hacking and other offences


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.     

Intellectual property rights


Please note that all images and information contained on this website may be copyright works. Either the copyright or all other rights in all of the material on this website are owned by a member of Robor Fitness or the material is included with the permission of the rights of the owner. Except for the making of a hard copy print for your own personal use only or the use of others in your organisation (or downloading the material for your own personal use or the use of others in your organisation only provided that you retain all copyright and proprietary notices), the material on this website may not be copied, reproduced, transmitted, distributed or displayed, by any means, without the express prior written consent of Robor Fitness. If you breach any terms in this legal notice your permission to use the Website automatically terminates and you must, at our option, immediately return or destroy any downloaded, printed or copied extracts from the Website.


Disclaimer


While Robor Fitness endeavours to ensure that the information on the Website is correct, it does not warrant the accuracy and completeness of the material on the Website. Robor Fitness may make changes to the material on the Website at any time without notice or the material on the Website may be out of date and Robor Fitness makes no commitment to update such material. The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Robor Fitness provides you with the Website on the basis that it excludes all representations, warranties, conditions and other terms (including, without limitation, conditions implied by statute, common law or the law of equity) which, but for this legal notice, might have effect in relation to the Website. Robor Fitness does not assume any guarantee against patent infringement, liabilities or risks involved from the use of information on the Website. Any health claims, if any, contained on the Website are for illustration purposes only and are subject to approval by the relevant regulatory authority in each country where purchasers market final consumer products.
 

The colour of the garments shown on screen may appear different to the actual colour of the garment. The device, the age of the device/settings, lighting conditions and even the colour of the room used to view the images will have an effect on how the image appears. The images have been taken by using white balancing in the camera, grey card in capture, white balanced in adobe and edited on a calibrated screen. If printed the colour on the paper will be as accurate as we can get it to the colour of the garment. For this reason Robor Fitness do not accept any returns of the item for the reason it was “not the colour it appeared on screen”. 

Robor Fitness does not accept any responsibility for any size discrepancies. Sizing charts are displayed on all our products so if the customer fails to choose the right size for them it’s their fault and the responsibility for returning the item/s (Including cost of returning) falls down to the customer. If the customer wants to return the item for a different size Robor Fitness will cover the cost of sending out the Replacement. So for this reason a claim stating the garment was not the size they expected is not valid and Robor Fitness do not hold any responsibility. 

Liability


Robor Fitness and any other party (whether or not involved in creating, producing, maintaining or delivering the Website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. Nothing in this legal notice shall exclude or limit Robor Fitness’ liability for death or personal injury caused by our negligence or any person for which we are responsible.

Acceptable use for user generated content ("acceptable use policy")

We may from time to time provide interactive services on our site, including, without limitation blogs and forums (interactive services). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


 Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must:

  • Be accurate (where they state facts).
  • 
Be genuinely held (where they state opinions)
  • 
Comply with applicable laws in England and Wales and in any country from which they are posted.
Contributions must not:
  • 
Contain any material which is defamatory of any person.
  • 
Contain any material which is obscene, offensive, hateful or inflammatory.

  • Promote sexually explicit material.

  • Promote violence.
  • 
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any copyright, database right or trade mark of any other person.

  • Be likely to deceive any person.
  • 
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

  • Promote any illegal activity.
  • 
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • 
Be likely to harass, upset, embarrass alarm or annoy any other person.
  • 
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

  • Give the impression that they emanate from us, if this is not the case.

  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

 Suspension and termination


We will determine, in our discretion, whether there has been a breach of this policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:


  • Immediate, temporary or permanent withdrawal of your right to use our site.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

  • Issue of a warning to you.
  • 
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • 
Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.


We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


 Changes to the acceptable use policy
 

We may revise this acceptable use policy at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


 Jurisdiction and applicable law

This website is established in the United Kingdom and these terms shall be governed and construed in accordance with the Laws of England and Wales. When you use the website you accept that your use thereof shall be governed by the laws of England and Wales and if any dispute arises as to your use of this website, you agree to allow such dispute to be heard in the Courts of England and Wales. If any provisions of these terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Our Policy also applies for the competitions we do via social media. 

 Thanks for taking the time to read – Robor Fitness Team.