Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund/exchange, your item must be unused and in the original condition* that you received it in. It must also be in the original packaging.
Please include the original invoice along with reasons why you’re returning it and whether you require a refund or exchange.
All parcels should be sent to:
Robor Fitness LTD, Unit D Watton Farm, Watton Lane, Droxford, Southampon, Hampshire, SO32 3HA.
Because your purchase is now your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, or a trackable service. The parcel can take up to 7 working days to be returned to our site, unless sent via special delivery.
Please note: Robor Fitness do not accept responsibility for orders lost in the post when the 'standard' shipping option is chosen.
To return or exchange an unwanted item:
To return or exchange an item, simply return the item to us in the "original condition" within 28 days of receipt. Delivery charges will not be refunded (In the event of a refund, delivery charges will be deducted from the initial payment). Also, the cost of returning the item to us is your responsibility. Please include whether you want a swap/refund on your invoice and send both the invoice and parcel to our address (above). Exchanges are based on stock levels so if we don’t have the required garment in stock we will issue a refund.
To return or exchange a faulty item:
If the item you received is faulty, please contact customer support firstname.lastname@example.org with your order number, your name and address, details of the product and why the return is being made, and whether you require a refund or a replacement. Delivery charges will only be refunded if a refund is made. We will assist you on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.
You did not receive your order:
If your order has taken longer than a week to arrive from dispatch, feel free to contact us at email@example.com and we will be able to inform you further.
You received the wrong item:
If the item you received is not what you originally ordered, please contact customer support at firstname.lastname@example.org with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then assist you on how to proceed with the return.
If a refund is approved:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*Please note that if an exchange is required the customer must pay the difference between the item/s being exchanged and the new item/s (if any) and make the cheque payable to 'Robor Fitness LTD' but Robor Fitness will not be able to reimburse the customer if the item/s being exchanged is of a higher value compared to the new items.
UK delivery times are estimated at 2-4 working days. However; these estimates can sometimes be extended depending on the time of year, order volumes and courier errors. If orders have not arrived within 14 working days we will deem the order as lost in transit and re-send your order in full. Deliveries will not be made on a Saturday and Sunday (Mondays on UK Bank Holidays) and these days are not included in delivery time.
When the standard shipping option is selected, parcels will be sent by Royal Mail First Class.
When the tracked shipping option is selected, parcels will be sent using a Royal Mail tracked Delivery service or a MyHermes Tracked delivery service.
Next Day Delivery
When the next day delivery option is selected, parcels will be sent using Royal Mail Next Day Delivery service. Orders will have to be placed before 13:00GMT to ensure they arrive the following day. For orders placed after 13:00GMT, they will take 2 days to arrive. Please note - delivery's are not made on Saturday or Sunday (& Mondays on UK Bank Holidays). If the Next day delivery option is selected on a Friday Morning before 13:00 GMT, the order will arrive on the following Monday. If the order is placed on either a Saturday or a Sunday (& Mondays on UK Bank Holidays) then it will also take 2 days to arrive.
Orders Outside the UK should arrive within 7-10 Working Days. However, this also depends on the time of year, order volumes and courier errors. If orders have not arrived within 21 working days we will deem the order as lost in transit and re-send your order in full. Deliveries will not be made on a Saturday and Sunday (Mondays on UK Bank Holidays) and these days are not included in delivery time.
When the standard shipping option is selected all parcels will be sent By Royal Mail using the International Standard service. When the tracked shipping option is selected one of Royal Mail Worldwide tracking services will be used depending on size and location.
All discounts are valid for the period of time as annotated on the Robor Fitness website or relevant social media channel and no longer. Discounts annotated are not in built into the purchase procedure. It is the responsibility of the customer to ensure they have applied the discount code at time of purchase to ensure they receive said discount. Once a purchase has been made a discount cannot be applied to that purchase and that purchase stands.
Only one discount can be used on a purchase at checkout and not used in conjunction with any other offer. When a storewide sale is live all discount codes will be disabled and enabled again when the sale finishes.
We do not store credit card details nor do we share customer details with any 3rd parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with The Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Act 1998. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What is a cookie?
A cookie is a small file which is saved on your computer as you browse a wesbite. They are widely used to remember you and your preferences, either for a single visit or for multiple repeat visits. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. The cookies stored on your computer when you visit our website are either designed by Robor Fitness LTD or are designed by third parties, such as those who serve content or provide advertising or analytics services on the Website ("third party cookies").
What information is collected?
Some cookies collect information about browsing and purchasing behaviour when you browse our website from your computer or device. The information collected includes: pages viewed, products purchased and your journey around a website. All data passed by cookies is anonymous and will never contain individual detail such as your name, address, telephone number or payment information but may sometimes contain our customer reference number that is unique to you.
We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.You can choose to accept or decline cookies.
How do I turn off cookies?
Third party Websites
You may choose to restrict the collection or use of your personal information in the following ways:
•You have the right to ask us not to process your personal information for marketing purposes and whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible at the above address or email us at email@example.com We will promptly correct any information found to be incorrect.
Links to other sites
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. Robor Fitness has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Robor Fitness therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
Links to this site
You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.By breaching this provision, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Intellectual property rights
Please note that all images and information contained on this website may be copyright works. Either the copyright or all other rights in all of the material on this website are owned by a member of Robor Fitness or the material is included with the permission of the rights of the owner. Except for the making of a hard copy print for your own personal use only or the use of others in your organisation (or downloading the material for your own personal use or the use of others in your organisation only provided that you retain all copyright and proprietary notices), the material on this website may not be copied, reproduced, transmitted, distributed or displayed, by any means, without the express prior written consent of Robor Fitness. If you breach any terms in this legal notice your permission to use the Website automatically terminates and you must, at our option, immediately return or destroy any downloaded, printed or copied extracts from the Website.
While Robor Fitness endeavors to ensure that the information on the Website is correct, it does not warrant the accuracy and completeness of the material on the Website. Robor Fitness may make changes to the material on the Website at any time without notice or the material on the Website may be out of date and Robor Fitness makes no commitment to update such material. The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Robor Fitness provides you with the Website on the basis that it excludes all representations, warranties, conditions and other terms (including, without limitation, conditions implied by statute, common law or the law of equity) which, but for this legal notice, might have effect in relation to the Website. Robor Fitness does not assume any guarantee against patent infringement, liabilities or risks involved from the use of information on the Website. Any health claims, if any, contained on the Website are for illustration purposes only and are subject to approval by the relevant regulatory authority in each country where purchasers market final consumer products.
The colour of the garments shown on the screen may appear different to the actual colour of the garment. The device, the age of the device/settings, lighting conditions and even the colour of the room used to view the images will have an effect on how the image appears. The images have been taken by using white balancing in the camera, grey card in capture, white balanced in adobe and edited on a calibrated screen. If printed the colour on the paper will be as accurate as we can get it to the colour of the garment. For this reason, Robor Fitness does not accept any returns of the item for the reason it was “not the colour it appeared on screen”.
Robor Fitness does not accept any responsibility for any size discrepancies. Sizing charts are displayed on all our products so if the customer fails to choose the right size for them it’s their fault and the responsibility for returning the item/s (Including cost of returning) falls down to the customer. If the customer wants to return the item for a different size Robor Fitness will cover the cost of sending out the Replacement. So for this reason a claim stating the garment was not the size they expected is not valid and Robor Fitness do not hold any responsibility.
Content Disclaimer (cont.)
Robor Fitness and any other party (whether or not involved in creating, producing, maintaining or delivering the Website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. Nothing in this legal notice shall exclude or limit Robor Fitness’ liability for death or personal injury caused by our negligence or any person for which we are responsible.
Acceptable use for user generated content ("acceptable use policy")
We may from time to time provide interactive services on our site, including, without limitation blogs and forums (interactive services). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. Contributions must:
Suspension and termination
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Jurisdiction and applicable law
This website is established in the United Kingdom and these terms shall be governed and construed in accordance with the Laws of England and Wales. When you use the website you accept that your use thereof shall be governed by the laws of England and Wales and if any dispute arises as to your use of this website, you agree to allow such dispute to be heard in the Courts of England and Wales. If any provisions of these terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Our Policy also applies for the competitions we do via social media.
Thanks for taking the time to read – Robor Fitness Team.