1. Returns, Exchanges, Delivery and Discounts
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund/exchange, your item must be unused and in the original condition* that you received it in. It must also be in the original packaging.
Please include the original invoice along with reasons why you’re returning it and whether you require a refund or exchange.
All parcels should be sent to:
Unit D Watton Farm, Watton Lane, Droxford, Southampon, Hampshire, SO32 3HA.
Because your purchase is now your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, or a trackable service. The parcel can take up to 7 working days to be returned to our site, unless sent via special delivery.
Please note: Robor Fitness do not accept responsibility for orders lost in the post when the 'standard' shipping option is chosen.
To return or exchange an unwanted item:
To return or exchange an item, simply return the item to us in the "original condition" within 14 days of receipt. Delivery charges will not be refunded (In the event of a refund, delivery charges will be deducted from the initial payment). Also, the cost of returning the item to us is your responsibility. Please include whether you want a swap/refund on your invoice and send both the invoice and parcel to our address (above). Exchanges are based on stock levels so if we don’t have the required garment in stock we will issue a refund.
To return or exchange a faulty item:
If the item you received is faulty, please contact customer support at firstname.lastname@example.org with your order number, your name and address, details of the product and why the return is being made, and whether you require a refund or a replacement. Delivery charges will only be refunded if a refund is made. We will assist you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
You did not receive your order:
If your order has taken longer than a week to arrive from dispatch, feel free to contact us at email@example.com and we will be able to inform you further.
You received the wrong item:
If the item you received is not what you originally ordered, please contact customer support at firstname.lastname@example.org with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then assist you on how to proceed with the return.
If a refund is approved:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*Please note that if an exchange is required the customer must pay the difference between the item/s being exchanged and the new item/s (if any) and make the cheque payable to 'Robor Fitness LTD' but Robor Fitness will not be able to reimburse the customer if the item/s being exchanged is of a higher value compared to the new items.